Privacy Policy

1. Privacy Policy Overview

MailerSpot provides email marketing services to help businesses reach their audiences. This Privacy Policy explains our data collection and management practices, covering both your data and that of your subscribers. Your use of MailerSpot constitutes acceptance of this Privacy Policy and our Terms of Use (ToU).

Services Covered by This Policy

• MailerSpot website and application
• Any mobile applications associated with MailerSpot

2. Information We Collect

We collect various types of information to operate and improve our email marketing services:

2.1 Personal Information You Provide

When signing up or creating an account, you may provide personal details such as:

• Name
• Email address
• Phone number
• Physical address
• Subscription and billing details (including payment information)
• Company information

Users are responsible for providing accurate information, and we are not liable for inaccuracies.

2.2 Subscriber Data

As part of our Service, users may upload or manage subscriber lists. This data may include:

• Subscriber names and email addresses
• Demographic details (age, gender, location, etc.)
• Communication preferences and engagement data

Users bear full responsibility for the collection, accuracy, and lawful use of subscriber data. MailerSpot does not assume liability for subscriber data content or compliance with privacy laws.

2.3 Data We Collect from Your Usage

We collect data on user interactions with our Service, such as:

• IP addresses and browser information
• Device type and operating system
• Pages visited, time spent, and user interactions within our platform
• Actions taken on emails (such as opens, clicks, and unsubscribes)

This data is collected and used solely for Service improvement and is not disclosed unless stated in this Policy.

2.4 Third-Party Data

We may receive data about users from third-party sources (e.g., social media platforms, data providers) when users interact with our Service on those platforms.

2.5 Cookies and Tracking Technologies

We use cookies and similar technologies to monitor user activity and enhance user experience. By using the Service, users consent to our use of cookies, which can be managed via browser settings.

3. How We Use Your Information

The information we collect serves specific purposes, including:

• Providing and Improving Services: We use data to operate, manage, and improve user experience within MailerSpot.
• Communication: We may use contact details to send service updates, security alerts, and (if consent is provided) marketing communications.
• Campaign Optimization: User engagement data helps improve campaign performance, deliverability, and reporting.
• Billing and Subscription Management: Billing details are used for payment processing, subscription management, and account renewal.

3.1 Billing and Subscription Management

• Recurring Payments: We process billing information for subscription management, including recurring payments based on your selected plan (monthly, yearly, or other intervals).
• Automatic Renewal: Users will be billed automatically at the start of each billing cycle unless they cancel prior to renewal. Cancellation must occur before the next billing cycle to avoid additional charges.
• Trial Period Management: If a trial period is offered, we will collect payment information prior to the trial’s start, and users will be automatically billed when the trial ends unless canceled.
• Legal Compliance: We may process or disclose data as required by law or in response to legal processes.

4. Data Sharing and Disclosure

MailerSpot does not sell or rent your personal information. We may share data only in the following circumstances:

• Service Providers: We may share data with carefully vetted third-party providers who assist with delivering our Service (e.g., payment processing, data storage). These providers operate under strict confidentiality agreements and may only use data as specified by MailerSpot.
• Legal Compliance: We may disclose information if required by law or in response to valid legal requests from authorities.
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the new ownership entity.

5. Data Retention

MailerSpot retains personal data only as long as necessary for service delivery and as required by applicable law. Users are responsible for maintaining backup copies of their data; upon request, we will delete or anonymize data. However, deletion requests are not guaranteed to be fulfilled under all circumstances.

6. How We Protect Your Information

We take measures to protect your data using industry-standard security practices, including:

• Data Encryption: SSL/TLS encryption for transmitted data and AES-256 encryption for stored data.
• Access Controls: Role-based permissions and multi-factor authentication limit access to sensitive data.
• Regular Audits: Periodic security assessments are performed to address vulnerabilities.

Despite our efforts, absolute security cannot be guaranteed, and users assume full risk for any data breaches beyond our control.

7. User Rights and Data Protection

Depending on applicable laws, users may have the following rights concerning their data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal data under certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your data.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to certain types of data processing, including direct marketing.

Exercise of these rights is subject to legal verification and limitations. MailerSpot reserves the right to deny any request if legally permissible.

To exercise any of these rights, please contact us at privacy@mailerspot.com

8. International Data Transfers

As MailerSpot operates globally, personal data may be transferred to and processed in countries other than the user’s country of residence. We implement standard safeguards to comply with applicable data protection laws.

9. Cookies and Behavioral Advertising

We use cookies to enhance user experience and personalize content, including ads. By using MailerSpot, you agree to our Cookie Policy and consent to behavioral tracking, which you can manage through browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Effective Date." We encourage you to review this Privacy Policy periodically. Continued use of our services after changes take effect constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• MailerSpot (operated by NexOra Enterprise Solutions FZC)
• Email: info@mailerspot.com

12. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from children. If we discover that data from a child has been collected, we will take steps to delete it. Users are responsible for ensuring compliance with age requirements for all uploaded data.

13. California Consumer Rights

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA). These include the right to request information about how your personal data is used and to request that we do not sell your personal data. To exercise these rights, please contact us at info@mailerspot.com.

This Privacy Policy clearly outlines user responsibility for data accuracy, protection, and compliance with privacy regulations. MailerSpot commits to protecting user data within reasonable limits but does not guarantee absolute security or data deletion in all circumstances.